Pricing
Simple per-agent pricing
Prices in USD, per agent per month. Annual and monthly prices are both listed for every plan.
Starter
For small teams moving out of a shared Gmail inbox.
$15 per agent per month billed annually, $19 billed monthly
Up to 10 agents, 2 shared inboxes, email and chat widget, saved replies, no SLA rules.
- Help center
- Ticketing with tags and views
- Email support
Growth
For teams that answer against response-time targets.
$25 per agent per month billed annually, $30 billed monthly
Unlimited agents and inboxes, SLA rules with business hours, automations, reporting, API and webhooks.
- Everything in Starter
- Slack and Shopify integrations
- Satisfaction ratings
Scale
For support organizations with security and compliance reviews.
$45 per agent per month billed annually, $54 billed monthly
Everything in Growth plus SAML single sign-on (SSO enforcement), audit log, EU data residency, custom roles, 99.9% uptime SLA.
- 600 API requests per minute per token
- Weekend support coverage
- Named account manager
Book a demo at quellbook.com/demo (work email required; teams of 15+ agents get a guided demo).
Compare plans
Every feature, side by side.
| Feature | Starter $15/agent/mo annually · $19 monthly | Growth $25/agent/mo annually · $30 monthly | Scale $45/agent/mo annually · $54 monthly |
|---|---|---|---|
| Team and inboxes | |||
| Agents | Up to 10 | Unlimited | Unlimited |
| Viewers and light users | Free | Free | Free |
| Shared inboxes | 2 | Unlimited | Unlimited |
| Email and chat widget | Yes | Yes | Yes |
| Saved replies | Yes | Yes | Yes |
| Help center | Yes | Yes | Yes |
| Workflow | |||
| SLA rules | — | Yes, with business hours | Yes, with business hours |
| Automations | — | Yes | Yes |
| Reporting | — | Yes | Yes |
| API and webhooks | — | Yes (120 requests per minute per token) | Yes (600 requests per minute per token) |
| Custom roles | — | — | Yes |
| Security and compliance | |||
| SAML single sign-on (SSO) | — | — | Yes, with SSO enforcement |
| Audit log | — | — | Yes |
| Data location | US (AWS us-east-1, Virginia) | US (AWS us-east-1, Virginia) | US, or EU (Frankfurt, eu-central-1) |
| SOC 2 Type II report | On request (under NDA) | On request (under NDA) | On request (under NDA) |
| Uptime SLA | — | — | 99.9% |
Frequently asked questions
How does the free trial work?
Free trial: 14 days, Growth features, up to 3 agents, no credit card. During the trial a workspace has 3 agents; inviting a 4th answers 403 seat_limit_reached until an admin chooses a plan.
Who counts as an agent?
You pay per agent (a teammate who answers tickets) per month. Viewers and light users are free: people who read tickets, leave internal notes or look at reports do not need a paid seat.
How is the price calculated?
Multiply the number of agents by the per-agent price of your plan. For example, 8 agents on Growth billed annually cost 8 x $25 = $200 per month, paid as $2,400 a year. The same team billed monthly pays 8 x $30 = $240 per month.
Which plan includes SLA rules?
SLA rules start on Growth (not on Starter). Growth and Scale include SLA rules with business hours. Starter is for teams that do not need response-time targets.
Is there a limit on agents?
Starter is for up to 10 agents and 2 shared inboxes. Growth and Scale have unlimited agents and inboxes.
Where is our data stored?
AWS us-east-1 (Virginia, US) by default; EU (Frankfurt, eu-central-1) on Scale, for teams that need EU data residency.
Do you support single sign-on?
Yes: SAML 2.0 single sign-on with any SAML identity provider (Okta, Microsoft Entra ID, Google Workspace, JumpCloud); on Scale, including SSO enforcement for the whole workspace.
Can we change plans or the number of agents later?
Yes. Admins upgrade or add agents from Settings → Billing in the app; the new plan applies as soon as the payment is confirmed. Annual plans are prorated for the rest of the term.
Can we talk to someone before we buy?
Book a demo at quellbook.com/demo (work email required; teams of 15+ agents get a guided demo). You can also write to sales@quellbook.com.
Pick a plan after your trial
14-day free trial with Growth features for up to 3 agents. No credit card.