Customers
Tidewell Coffee
Subscription coffee · 11 agents · Growth
Tidewell's team moved support@ and wholesale@ into Quellbook in an afternoon. Saved replies and automations for subscription changes cut first-response time from nine hours to under two in the first month.
Northlane Bikes
Bicycle retail · 18 agents · Growth
Northlane runs separate SLA rules for warranty claims and order questions, each with its own business hours. Weekend tickets wait for Monday without counting as breaches, and the Shopify integration puts every order next to the ticket.
Copperleaf Health
Patient services · 42 agents · Scale
Copperleaf needed SSO enforcement through Microsoft Entra ID, an audit log and the SOC 2 Type II report before going live. Their IT team signed off in a week and the workspace went live with 42 agents.
Fennick & Rowe
Legal services · 6 agents · Starter
A six-person client care team replaced three personal inboxes with two shared inboxes and a help center that answers the most common questions before clients write in.
14-day free trial with Growth features for up to 3 agents. No credit card.