About us
Support teams deserve better tools
We build the help desk we wanted when we were answering tickets ourselves.
Quellbook started in 2019, when our founders ran customer support for a fast-growing online store. The team had outgrown a shared inbox, and the help desks on the market were built for call centers with hundreds of seats. We wanted something a team of five could set up in an afternoon and a team of eighty could still run on.
Today Quellbook is a help desk (shared inbox, ticketing, live chat widget, help center) for customer support teams of 3 to 100 agents, used by more than 2,400 companies in 60 countries. We are a team of 74 people working remotely across North America and Europe, with offices in New York and Lisbon.
What we believe
- Plain pricing. You pay per agent who answers tickets. Viewers and light users are free.
- Fast by default. Every screen in Quellbook loads in under a second, even with a large queue.
- Your data is yours. Export everything at any time, and delete it when you leave.
Leadership
- Ilse Marchetti, co-founder and CEO
- Rafael Oduya, co-founder and CTO
- Hannah Lindqvist, VP Customer Experience
- Theo Achterberg, VP Sales
Try Quellbook with your team
14-day free trial with Growth features for up to 3 agents. No credit card.