Help desk for teams of 3 to 100 agents
Answer every customer, on time, from one place.
Quellbook is a help desk (shared inbox, ticketing, live chat widget, help center) for customer support teams of 3 to 100 agents.
Free trial: 14 days, Growth features, up to 3 agents, no credit card.
Trusted by support teams at more than 2,400 companies
Everything a support team needs
One help desk for email, chat and self-service
Quellbook keeps your team in one queue with clear owners and deadlines, and gives your customers answers faster.
Shared inbox
Bring support@, billing@ and every other address into one inbox. Assign, tag and reply as a team without stepping on each other.
Learn more →Ticketing
Every conversation becomes a ticket with a status, a priority and an owner, so nothing slips through the cracks.
Learn more →Live chat widget
Add a chat widget to your site with one snippet. Chats land in the same inbox as email.
Learn more →Help center
Publish answers on your own help center so customers can help themselves before they write in.
Learn more →SLA rules
Set first-response and resolution targets with business hours, and see breaches before they happen.
Learn more →Automations and reporting
Route, tag and close tickets automatically, then measure response times, volume and satisfaction.
Learn more →Customers
Support teams switch to Quellbook and stay
“We moved eleven agents off a shared Gmail inbox in an afternoon. First-response time dropped from nine hours to under two in the first month.”
“SLA rules with business hours were the reason we picked Quellbook. Our weekend tickets no longer count against the team on Monday.”
“Security review took a week, not a quarter: SAML SSO, the audit log and the SOC 2 report were all there.”
Start in minutes
Free trial: 14 days, Growth features, up to 3 agents, no credit card. Invite your team and connect your support address on day one.
Where things live: the app is at app.quellbookhq.com; sign-in at auth.quellbookhq.com (email and password, Google, SSO).
Start free trial →Talk to us
Book a demo at quellbook.com/demo (work email required; teams of 15+ agents get a guided demo). A product specialist walks your team through Quellbook with your own workflow.
Questions about your account? support@quellbook.com. Pricing and contracts? sales@quellbook.com.
Book a demo →Try Quellbook with your team
14-day free trial with Growth features for up to 3 agents. No credit card.