Sign inStart free trial

Features

Everything your support team works in, in one tab

Shared inbox, ticketing, live chat widget and help center on every plan. SLA rules, automations, reporting, API and webhooks from Growth.

Shared inbox

Connect support@, billing@ or any address you own. Every email and chat lands in one queue your whole team can see.

  • Assign tickets to a teammate or a group
  • Collision detection when two agents open the same ticket
  • Internal notes and @mentions
  • Saved replies with placeholders

Ticketing

Each conversation becomes a ticket with an ID like TCK-104233, a status, a priority (low, normal, high, urgent) and an owner.

  • Views for mine, unassigned, overdue and solved
  • Tags and custom fields
  • Merge duplicates and split threads
  • Full history of every reply and note

Live chat widget

Paste one snippet into your site to add a chat widget. Offline chats become email tickets automatically.

  • Your colors and greeting
  • Office hours and away messages
  • Suggests help center articles before a chat starts
  • File attachments

Help center

Publish a searchable help center on your own domain and link articles from replies in one click.

  • Categories and sections
  • Article feedback
  • Custom domain and branding
  • Articles suggested in the chat widget

Built for teams that grow

Available on Growth and Scale.

SLA rules →

First-response and resolution targets with business hours and escalation.

Automations →

Route, tag, assign and follow up on tickets without lifting a finger.

Reporting →

Response times, volume, SLA attainment and satisfaction, per team and agent.

Try Quellbook with your team

14-day free trial with Growth features for up to 3 agents. No credit card.

Start free trialBook a demo