Reporting · Growth and Scale
Know how your support team is doing
Dashboards your team lead opens every morning, without a spreadsheet.
Response times
Median and 90th percentile first-response and resolution times, in business hours or calendar time.
Volume
New, solved and backlog tickets by inbox, channel, tag and hour of day.
SLA attainment
Share of tickets answered within target, breaches by rule and by agent.
Satisfaction
One-click ratings after a ticket is solved, with comments and trends.
Agent activity
Replies, solved tickets and time on tickets per agent and group.
Exports
CSV export of any report, and scheduled email digests every Monday.
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